* We offer a simple 14 day returns policy. If any item is not quite what you required then just notify us by email/post (stating reason for return if possible) within 14 days after day of receipt. You will then have a further 14 days to return the item back to us. We will then issue you with either a full refund or allow you to exchange the item for something else instead should you prefer.
* We extend our policy above over Christmas for orders placed between 01 November to 15th December until 31 December, whereby an exchange for something else is offered if you are outside the 14 day period for a refund.
* Please send items back via a signed for postal service for your own proof of delivery. This postage cost is not reimbursed (unless item is damaged/faulty). Hermes courier have very good postage prices.
* If returning a glass item, extra insurance would be recommended.
* Please check your goods on delivery. If items do arrive damaged/faulty please let us know as soon as possible (and within 7 days at the latest) and arrange to post them back to us via My Hermes courier (simply book it through their website). We will reimburse you these standard delivery return postage costs, but not any extra costs if you decide to return via a premium service offered by a courier ie. Parcelforce 24 or 48 hour, or next day courier etc....you would cover the premium costs over and above the standard Hermes postage costs. Please contact us first for a returns number if you prefer to do so. If you do not inform us as soon as possible after delivery, then we will have no liability for items said to be damaged/faulty on delivery.
* Returns must be in original condition as you received it.
* Fused and blown glass items are unique so no 2 items will be identical (please bear in mind if ordering 2 basins for the same bathroom!). Sizes are approximate and may vary very slightly as they are handmade (4% max variance).
* Metal wall art can in some instances vary in colour slightly as some are handpainted/hand finished.
* Items such as clocks, metal wall art, canvas arts and wood/metal backed mirrors are not suitable for bathrooms or water humid rooms.
* Most items are in their own card box, though some may be supplied loose. No item comes in gift packaging or gift box unless stated.
* Jazz It up can cancel any order it feels fit to do so whereupon all paid monies will be refunded in full.
* By placing an order you agree to these terms above. Your statutory rights are not affected.*